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FAQs
Frequently Asked Questions
About Inbox™ AustraliaRetailersInterior DesignersFurniture LogisticsWhite-Glove DeliveryDelivery AccessInbound & ContainersWarehousingCommercial ProjectsInterstate Furniture AssemblyQuality Check
What is White-Glove Delivery?
White-Glove Delivery is a complete furniture delivery experience that can include placement, Furniture Assembly, packaging removal and cleaning. The objective is to leave the furniture ready to use, not simply delivered.
What is included in White-Glove Delivery?
Depending on the service selected, White-Glove Delivery can include delivery, placement, Furniture Assembly, packaging removal and final presentation within the customer's home or workplace.
Do you deliver furniture into the room of choice?
Yes. We place furniture in the room nominated by the customer, provided access is safe and suitable for the product being delivered.
Do you assemble furniture during delivery?
Yes. We can provide Furniture Assembly as part of a White-Glove Delivery service or as a separate service.
Do you remove packaging?
Yes. We remove packaging materials as part of our White-Glove Delivery service unless instructed otherwise.
Do you dispose of packaging responsibly?
Yes. We separate recyclable materials where practical and dispose of packaging through appropriate waste and recycling streams.
Do you clean the furniture after assembly?
Yes. We remove packaging debris and presentation marks created during assembly so the furniture is ready for use.
Do you position furniture?
Yes. We position furniture according to the customer's instructions within the delivery location, provided it can be done safely.
Can you relocate existing furniture during delivery?
Yes. We can relocate existing furniture as an additional service when arranged before delivery.
Can you remove old furniture during delivery?
Yes. We can remove old furniture as an additional service. This service is generally quoted separately from the delivery itself.
Is old furniture removal included?
No. Furniture removal is normally treated as a separate service and charged accordingly.
Can you move furniture between rooms?
Yes. We can relocate furniture within a property as part of a Pre-Delivery or furniture relocation service.
Do you deliver to apartments?
Yes. We regularly complete White-Glove Deliveries to apartments, including buildings with lifts, loading docks and access requirements.
Do you deliver up stairs?
Yes. We can deliver furniture up stairs when appropriate access information is provided during the booking process.
Do you coordinate lift bookings?
Yes. We regularly work with apartment buildings and can coordinate delivery requirements where lift bookings are required.
What happens if access is difficult?
We assess the access requirements before delivery and allocate the appropriate resources. Additional charges may apply for stairs, long carries or other access challenges.
Does the delivery team wear white gloves?
Yes. Our teams carry gloves as part of their standard equipment and use them when appropriate for the product and environment.
What makes your White-Glove Delivery different?
We focus on communication, presentation and customer experience. Our objective is not simply to deliver furniture but to complete the final stage of the customer journey professionally.
Why is White-Glove Delivery important?
Customers often wait months for furniture. We believe the delivery experience is part of the product and plays an important role in how a brand is remembered.
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